Privacy Policy

Last updated: January 2024

Introduction

saffron-sprout is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our benefits and pension consultation services.

Information We Collect

We collect information that you provide directly to us, including:

• Contact details such as your name, email address, and postal address
• Information about your benefit or pension enquiry
• Documents you provide for consultation purposes
• Communication records between you and our advisors

How We Use Your Information

We use your personal information to:

• Provide benefits and pension consultation services
• Respond to your enquiries and schedule appointments
• Prepare applications and supporting documentation on your behalf
• Communicate with you about your case
• Improve our services based on feedback

Legal Basis for Processing

We process your personal data based on:

• Your consent when you submit an enquiry or engage our services
• Contractual necessity to provide requested consultation services
• Legitimate interests in operating and improving our business
• Legal obligations requiring us to retain certain records

Data Sharing

We do not sell your personal information. We may share your data with:

• Government agencies when submitting benefit applications on your behalf
• Professional advisors when required for your case
• Service providers who assist our operations under strict confidentiality agreements

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Consultation records are typically retained for seven years following the completion of your case.

Your Rights

Under data protection law, you have rights including:

• The right to access your personal data
• The right to request correction of inaccurate data
• The right to request deletion of your data in certain circumstances
• The right to object to processing
• The right to data portability

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our staff are trained in data protection principles and confidentiality requirements.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at [email protected] or write to us at 47 Wellington Street, Leeds, LS1 4JN.